Just Escape Room Privacy Policy

This Privacy Policy explains how Just Escape Room collects, uses, stores, and protects personal information provided by guests, including information collected through our website, booking system, waiver system, video monitoring, and in-room experiences.

Information We Collect

  1. Personal Information
    We may collect personal information that you provide when booking or signing a waiver, including:

  • Name

  • Phone number

  • Email address

  • Billing and payment information

  • Emergency contact information

  • Age or date of birth (for minors)

  1. Waiver and Booking Data
    Information submitted through our booking or waiver platforms, including your signature, game time, group size, and room selection.

  2. Video and Audio Recordings
    All escape room experiences are monitored by video and audio for safety, security, staff training, and quality control.
    One of our rooms includes optional video recordings that may be available for purchase at the end of the game. These recordings are stored temporarily and deleted after a defined retention period unless purchased by the guest.

  3. Website and Technical Data
    When visiting our website, we may collect:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Booking activity

  • Cookies for analytics and site functionality

How We Use Your Information

Just Escape Room uses collected information for the following purposes:

  • To manage bookings, payments, and customer communication

  • To verify identity and manage waiver records

  • To ensure guest safety and security

  • To monitor room activity for training, safety, and quality control

  • To provide optional gameplay videos when applicable

  • To send updates, promotions, or follow-up messages (you may opt out anytime)

  • To comply with legal, financial, or regulatory obligations

  • To improve our rooms, services, and website functionality

How We Share Information

We do not sell your personal information. We only share it with:

  • Third-party booking or waiver providers (such as Bookeo or Smartwaiver)

  • Payment processors for secure billing

  • Service providers who assist with operations (IT, security, email services)

  • Law enforcement or legal authorities when required by law

  • Staff members who need limited access for operations or safety

Video Recording Policy

  • All gameplay areas are monitored by video and audio for safety.

  • In one of our rooms, recordings of gameplay moments may be created. Guests may choose to purchase these recordings at the end of the game.

  • Purchased videos may be stored for longer periods. Non-purchased videos are deleted after a standard retention period.

  • Recordings may be used internally for safety, training, or operational review.

  • Recordings are not shared publicly without guest permission.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we take steps to limit access to your information and protect it from unauthorized use.

Data Retention

  • Waivers and booking data may be retained as long as required by law or business necessity.

  • Safety recordings may be retained for a limited period unless needed for investigation.

  • Purchased gameplay videos may be stored indefinitely or until deleted per your request.

Your Rights

You may request at any time:

  • Access to your personal information

  • Corrections to inaccurate information

  • Deletion of certain records, where legally allowed

  • Opt-out of marketing emails or messages

To contact us for any privacy-related requests, email us at:
info@justescaperoom.com

Children’s Privacy

Guests under 16 must have a parent or legal guardian sign the waiver. We do not knowingly collect personal information from minors without parental consent.

Policy Updates

Just Escape Room may update this Privacy Policy periodically. The most recent version will always be posted on our website or made available on request.

Contact Information

Just Escape Room

Just Escape Room collects opt-in verbally from customers, who may choose to opt in to receive messages either in person at the physical location or over the phone when calling the business. During interactions, staff are trained to ask if the customer would like to opt in to messaging, using the following script: “By providing a phone number and agreeing to receive texts, the customer consents to receive text messages from Just Escape Room regarding scheduling and confirming appointments, as well as communication in case anything changes with their bookings. Consent is not a condition of purchase. Message frequency varies based on communication needs. Message and data rates may apply. Customers can reply STOP to unsubscribe at any time or HELP for assistance. More information about the business is available at justescaperoom.com. No mobile opt-in information will be shared with third parties. The privacy policy and terms and conditions are available at https://www.justescaperoom.com/privacy-policy.”